At Sri Godavari Ruchulu, customer satisfaction is our priority. If you’re unsatisfied with your order, please refer to our refund policy guidelines below.
1. Eligibility for Refunds
We aim to ensure that every order is prepared with care and delivered in the best condition. Refunds or replacements may be offered in the following situations:
- Incorrect Order: If the items you received differ from what was ordered.
- Quality Issues: If the food is undercooked, spoiled, or otherwise does not meet our quality standards.
- Delivery Issues: If an order is significantly delayed or delivered to the wrong address due to restaurant error.
2. Non-Refundable Situations
Refunds may not be provided in the following cases:
- Change of Mind: We cannot provide refunds if you simply change your mind or no longer want the item after ordering.
- Incorrect Address or Contact Information: Please double-check your address and contact details. We cannot issue refunds for delivery errors due to incorrect information provided by the customer.
- Order Not Claimed: If a pickup order is not claimed, a refund may not be issued.
3. Refund Process
To request a refund, please contact us within [timeframe, e.g., 24 hours] of receiving your order. We may ask for details about the order or photos of the item.
4. Refund Method
Refunds are typically processed to the original payment method. Please allow [X] business days for the refund to reflect in your account.
5. Replacement Options
In cases where a refund is not possible, we may offer a replacement or credit toward your next order instead, depending on the circumstances.
6. Policy Changes
We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on this page.